Shipping policy
Shipping Policy
Order Processing & Dispatch
All orders are processed within 1–2 business days after your order is placed (excluding weekends and holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information (when available).
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Timeframes
Delivery times vary based on location and the shipping method selected at checkout.
Estimated delivery times:
Domestic (United States): 2–5 business days after dispatch
International: 5–15 business days depending on destination and customs clearance
For remote or rural areas, delivery may take up to 20 business days in some cases.
Please note that delivery timeframes are estimates and not guarantees.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Total order weight
• Destination
• Selected shipping method
Customers may choose from available shipping options such as standard or expedited delivery.
For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient unless otherwise stated.
Customs, Duties & Import Fees
International shipments may be subject to customs fees, import duties, or local taxes determined by your country’s customs authority.
These charges are not included in our shipping fees. We recommend contacting your local customs office for more information before placing your order.
Order Tracking & Shipping Questions
Once your order ships, you will receive tracking details (when available).
If you have not received shipping confirmation within 3 business days of placing your order, or if your tracking shows no movement for more than 10 business days, please contact us at:
We respond to shipping inquiries within 24–48 business hours.
Incorrect Address & Returned Packages
Please ensure your shipping address is accurate at checkout.
ZANIARA is not responsible for delivery delays or failed delivery due to incorrect or incomplete addresses.
Unclaimed or returned packages may require additional shipping fees for re-delivery.
Special Circumstances
During peak seasons, promotional events, or carrier delays, processing and delivery times may be extended.
If you receive a damaged or incorrect item, please contact us promptly at info@zaniara.com with your order number and photo evidence so we can resolve the issue quickly.